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beta This is a new service – your feedback will help us to improve it.
Use this service if you have asked for your documents back, but no longer need them returned.
You will need:
Cancel an application and get your documents back
Report that you have not received your documents
You will also need one of these reference numbers:
the record number you received when you submitted the original form (for example, ROD123456789)
the case ID from the main application
the Home Office reference number found on official documents
the payment reference number
a courier reference number, like a Royal Mail tracking number
a unique application number
If you do not do anything for 20 minutes, your answers will not be saved. Your answers are only saved when you submit the form.
We will reset your application if you do not complete the page and press continue in 5 minutes.
We do this to keep your information secure.
To protect your information, this page will time out in
If that happens, your progress will not be saved.